Loyalty on WhatsApp
A loyalty programme your customers just say hi to.
HiRewards runs your brand's points programme on your own WhatsApp number. Customers join in a chat, earn points with promo codes and spend them on airtime, data, electricity and vouchers. No app to download.
Nothing to install
Customers join, check their points and redeem rewards in the chat app they already use every day.
Your own number
Your programme runs on your brand's WhatsApp Business number. Customers talk to you, not to us.
English and Portuguese
Every message is available in both languages, and you choose which ones your programme offers.
How it works
From first message to first reward
Your customers already use WhatsApp. HiRewards turns that chat into a complete points programme.
Launch on your number
Connect your WhatsApp Business number and set your points rules in the console.
Customers say hi
They join in the chat with their name and date of birth. No forms, no downloads.
They earn points
With a welcome bonus, by inviting friends and with promo codes on packs, caps or posters.
They spend them
On airtime, data, electricity and vouchers, by sending points to friends, or by cashing out.
Features
Everything you need to run your programme
Your team runs the programme from the HiRewards console: campaigns, rules, rewards, members and access.
Promo code campaigns
Generate batches of codes for packs, caps or posters, cap how often they can be used and switch campaigns on or off.
Your points rules
Set your sign-up and referral bonuses, what a point is worth when cashed out, and the minimum cash-out.
A rewards marketplace
Airtime, data, electricity, subscriptions and vouchers, priced in your points. Switch products off or set your own prices.
Members and support
Look up a member, see their points history and cash-outs, and suspend an account when you need to.
Team access
Give managers full control of your programme and support staff read-only access.
Your brand, your voice
Your logo and colours in the marketplace, and your own welcome and about messages in the chat.
Privacy and security
Built to look after your customers' data
Members trust your brand with their name, number and date of birth. The platform is designed around that.
Each brand's members, points and settings are kept separate. Points never move between brands.
WhatsApp access tokens are encrypted, and every message from WhatsApp is signature-checked.
Console access is role-based, and the console has no bulk exports of member data.
FAQ
Questions brands ask us
Do customers need to download an app?
No. Joining, checking points, redeeming codes and spending points all happen in WhatsApp. The rewards marketplace opens as a web page straight from the chat.
Do we need our own WhatsApp number?
Yes. Each programme runs on the brand's own WhatsApp Business number, so customers chat with your brand, not with HiRewards. We help you connect it.
How do customers earn points?
With a welcome bonus when they join, a referral bonus when friends they invite join, and promo codes you put on packs, caps, receipts or posters.
What can customers spend points on?
Airtime, data, electricity, subscriptions and vouchers from the marketplace. They can also send points to other members of your programme, or cash out at the rate and minimum you set.
Which languages are supported?
English and Portuguese. You choose which languages your programme offers, and you can write your own welcome and about messages.
Can points move between brands?
No. Each brand's programme is separate. If someone joins two brands' programmes, they have two separate points balances.
How much does it cost?
It depends on the size of your programme. Tell us about your brand and we'll put together a quote.
Another question? Ask us.
See it running on WhatsApp
Tell us about your brand and we'll walk you through a live programme, from the first “hi” to a redeemed reward.